Customer Promise
At Rockstone, we’re here to support your financial journey across mortgages, pensions, investments, and protection insurance. Here’s what sets us apart:
- Holistic Approach: We focus on your long-term goals, helping you choose solutions that align with your future aspirations, not just your immediate needs.
- Transparent Pricing: With no hidden fees, we clearly explain our services and any costs upfront, so you can make informed decisions with confidence.
- Personalised Guidance: From start to finish, we’ll guide you through every step, ensuring you feel supported and empowered to make the right financial choices.
With Rockstone, you’re not just planning for today—you’re building a better financial future
Rockstone Customer Promise
At Rockstone, we are dedicated to guiding you every step of the way on your financial journey. Whether you’re arranging a mortgage, planning for the future, or securing protection, our mission is to provide tailored, objective advice to each and every client, affording clarity and confidence, to improve their financial well-being.
Rockstone will develop long-term relationships and actively engage in a meaningful way with our clients, and our community.
- Tailored Advice for Individual Needs
We understand that no two clients are the same. Our expert advisers take the time to listen to your circumstances, goals, and preferences. From hand-picking the most suitable mortgage to tailoring future investment plans, we focus on solutions that work for you. - Unparalleled Access and Expertise
Through being part of the Quilter Financial Planning network, we offer access to an extensive network of providers and competitive products, ensuring you receive the most appropriate options. Our advisers continuously undergo training to maintain the highest professional standards, so you benefit from expert knowledge at every stage. - Transparency and Trust
We are committed to providing clear and honest communication. From the outset, we explain all costs and services with no hidden fees. You can trust us to guide you with integrity, ensuring you feel confident and reassured throughout the process. - Ongoing Support
Our relationship doesn’t end when your mortgage completes or your investment is placed. We are here to support you long-term, adapting our advice to suit your evolving needs. Your financial wellbeing is at the heart of everything we do. - Community and Care
We believe in the power of community and the importance of home. That’s why we actively support local initiatives and charities, including The Quilter Foundation, which helps improve the lives of young people facing challenges, and the RNLI, whose life-saving work makes a real difference. Additionally, we’re committed to sustainability—planting a tree for every mortgage we write. It’s our way of caring for the environment and leaving a lasting legacy for future generations.
Our Promise:
We will always treat you fairly, follow the principles of the Financial Conduct Authority, and deliver a service you can rely on. With Rockstone, only the best will do.
Let us help you achieve your financial goals. Get in touch today.
